FAQ

Frequently Asked Questions

How long does shipping take?
Orders are processed in 1–2 business days and usually arrive within 4–6 business days in the United States.

Do you offer free returns?
Yes, we provide free return shipping within 30 days of delivery. Items must be in original condition and not marked as final sale.

How do I request a refund?
Simply contact our support team at honghongthuy69@gmail.com and we will guide you through the process. Refunds are issued to your original payment method once the return is received and inspected.

Can I change or cancel my order?
If your order has not yet been processed, we may be able to make changes or cancel it. Please contact us as soon as possible for assistance.

What if I receive a damaged or wrong item?
We will make it right. Just email us with your order number and a photo of the issue, and our team will send you a replacement or process a refund